Exchanges and Returns

We want you to really love your new travel wallet and that’s why we offer an incredible ‘Super Satisfied’ guarantee. If for some reason your new travel wallet doesn’t out a big smile on your face, then we can sort you out with an exchange or return. There are some conditions to our policy and these are detailed below.

Exchanges

We will happily exchange any product that you are not 100% happy with. To request an exchange you must email us within 30 days from your purchase date. You will need to inform us which product you would like to exchange your item for. If the new item is a different price, we’ll help make arrangements for a refund of the difference or an easy way to pay the gap. We will then provide you with an address to return your order. Your travel wallet must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Once you’ve shipped the product back to us and we have checked it, we will send out your replacement immediately.

Returns

We want you to be 100% happy with your purchase. If you don’t love your new travel wallet you can return it for a refund. To request a refund you must email us within 30 days from your purchase date. We will then provide you with an address to return your order. Your travel wallet must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Shipping is non-refundable.

Faulty Items

All products are checked for quality before they are shipped. If in the unlikely case your product sustains damage during the delivery process, please contact us immediately so we can help you out. We will require some evidence of the damage via photos so that we can follow up claims with the delivery service used. Upon receiving these and some information about that item, we will make arrangements to have a replacement sent to you as fast as possible.

For more information about the above, please visit our FAQs page. Alternatively, if you’d like to know more about our exchanges and returns policy, please contact us using the button below.

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