Frequently Asked Questions

Shipping & Delivery

How much are your shipping fees?
If you spend $60 or more in our store on products then we will ship your item for free to anywhere in Australia. Orders that are less than $60, will be shipped to anywhere in Australia for just $9.
When will my item be delivered?
We ship most orders within 2 business days.  Shipping generally takes between 2 and 10 days and delivery to metropolitan areas is generally faster than remote addresses. We aim to process orders as fast as possible though and if we foresee a possible delay, we will notify you as soon as possible. You can find out more about our shipping service here.
Do you ship internationally?
At present, you are only able to place an order with us if your delivery address is inside Australia. However, we can ship products internationally though will require your address to provide a quote for this service. If you would like your order shipped to another country, please contact us and provide the shipping address where you would the order sent. We’ll get back to you with a quote as soon as possible.
I've placed my order - now what?
Upon payment of your order you will receive an email that contains a summary of your order along with your payment receipt. Your payment receipt will be attached to this email as a PDF. It is important that you check this email to ensure that you have provided the correct shipping address. If there are any issues, let us know right away and we’ll sort it our for you. Once we have processed your order you will receive another email to let you know that we have shipped your item. After that, you can relax and wait until your travel wallet arrives!

Exchanges and Returns

What's your policy on exchanges?
We provide a 30 day exchange policy. If you’d like to swap your purchase for something else you can email us regarding an exchange. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we will happily help you choose a new product. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.
What's your policy on returns and refunds?
We provide a 30 day returns policy. If you are not 100% happy with your purchase you can email us regarding a refund. We will then provide you with an address to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable. Read more about our returns policy here.
Who pays for the cost of shipping?
If you’d like a refund or exchange then you will be expected to pay for shipping the item back to us. We do not cover postage costs for returning items.


What payment methods can I use?
We accept a wide range of different payment methods to suit just about everyone. We accept most credit and debit cards with the Visa, Mastercard or American Express logos.

You can also pay using your PayPal account. Just select the Paypal option at the checkout page and process the payment as you would a normal PayPal transaction by entering your Paypal email address and password.

How safe and secure is my payment?
We’re very focussed on security here at Drift Travel Wallets. We ensure that every transaction occurs in a safe, protected environment which is why we lock down our whole site using the latest SSL technology. All payments made with us are encrypted meaning that your personal and payment details are transmitted safely between servers.

If you are paying using PayPal for your payment you will be protected by their leading security technology and 24/7 monitoring.

What is PayPal?
Paypal is an online payment system that was devised to provide a safe and secure way of making payments on the internet. Paypal is free to use when buying and setting up an account is a piece of cake. Once you have an account, you just need to enter your email address and Paypal password to make payments. If you don’t have an account yet and would like to set one up, just visit Please remember though that you do not need a Paypal account to make payments with us. We accept a wide range of credit and debit cards at the checkout page.
Do I receive a receipt?
Absolutely! Once you have made payment with us and this transaction is approved, you will receive an email from us. This email will contain a summary of your order and will include a PDF of your payment receipt. It contains all the information you need for warranty purposes. If you paid for your order via Paypal, you will also receive another receipt from them.
Do you accept Amex?
Yep! You can use your American Express card on the checkout page just like any other card.
But who are you guys and why should I buy from you?
We are a team of travel loving enthusiasts who think that buying a travel wallet is a super important and sacred affair! We want people to have access to the best passport wallets around and believe that having the right equipment whilst travelling only serves to improve the experience. You can read more about who we are on our about us page. As for why you should buy your travel wallet from us, well we think there are lots reasons for doing so. You can check out some of these here.

Can’t find the answers that you need? You can contact us easily by using the button below.

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